Support Page

Please check these frequently asked questions before creating a support ticket


Will this work on a Mac?

These softwares work on the Windows operating system only. If you have Windows on your Mac, then it can be run. I offer no support for Mac users, though

How do I get my product?
The product will be found in the "My Purchases" area of JVZoo. You download the product from there

What are the license terms?
The products you create with these re-brandable dashboards are yours to do whatever you like with. Here are the restrictions:
1. You can not re-sell or give away this product pack in any way. You have no re-sell or PLR rights to the packs.
2. You can not sell or give away the Rebrander Tool
3. You must not rebrand for others (except when using the Offline Pack, obviously)
You have only Personal Use Rights to the branding tool

I made a mistake and can't re-brand it again
The brander locks after one use. If you made a back up copy, you can use that or re-download the pack again from JVZoo

I bought the Regular Version but now realise I want the Pro Version. Can I upgrade?
Yes you can. Please open a support ticket (title: Upgrade) giving the paypal transaction details of your purchase and I will send you an upgrade link.

My antivirus program is telling me there is a virus
With any new software, antivirus and anti-malware clients can give a false positive (especially if they operate with a reputation system). Rest assured, there is nothing bad inside these products whatsoever. You should be able to add an exception for this product.

The dashboard sometimes runs very slow
This has been reported by a few people who are using Windows Defender antivirus client. Either disable the antivirus whilst using the product or consider changing to an alternative free one that uses less resources like Antivir

Can I get a refund?
As you are getting the rebrandable files for these products I can not offer an unconditional refund. Having said that, if thesre was a major issue that we were unable to resolve through support then,of course, you would get your money back. The less honest people (a sad minority) can not buy, download the product and ask for a refund for no reason. Doing this will get a person directly onto a buyers blacklist which is shared between many top product creators and WSO creators. Incidentally, when this has been challenged in the past with Paypal, the dispute has always been decided in my favour. If you have a genuine issue, I will work to resolve it for you.

If your question has not been answered here, please put in a ticket here
Barry Rodgers Support Centre